We rigorously monitor and revise how we are interacting with you to ensure that you get the best experience. Treating Customers Fairly (TCF) training is mandatory for all employees. All employees who are responsible for customer contact are evaluated regularly and all processes that relate to customer experience are audited.
Our overall objective is to deliver you, the customer, fair outcomes in your dealings with us. We are committed to continuous business improvement. To achieve this all employees are responsible for providing feedback so that we are aware of any issues that might impact your experience with us.